San Antonio Probation Office serves as a critical hub for federal and county-level supervision of individuals under court-ordered community monitoring. This page provides accurate, up-to-date information on locations, services, leadership, and contact details for both the U.S. Probation Office for the Western District of Texas and the Bexar County Probation Department. Whether you’re a defendant, family member, attorney, or researcher, this resource delivers clear, actionable facts to help you connect with the right office quickly and efficiently.
Federal Probation Services in San Antonio
The U.S. Probation Office for the Western District of Texas operates from 262 West Nueva Street, Suite 1‑100, San Antonio, TX 78207. This federal facility shares its building with the Administrative Office located in Suite 3‑250. The office is open Monday through Friday from 7:30 a.m. to 5:30 p.m. Central Time. Staff can be reached by phone at (210) 472‑6590 or fax at (210) 472‑6599.
This office handles pre-sentence investigation reports for federal judges, supervises individuals convicted of federal crimes, and ensures compliance with court-ordered conditions such as drug testing, employment requirements, and travel restrictions. Officers work closely with the U.S. Marshals Service, particularly for high-risk offenders requiring secure transport or intensive monitoring.
The San Antonio Division employs approximately 45 probation officers, each managing an average caseload of 85 individuals. Their mission centers on public safety while supporting rehabilitation through job placement assistance, substance abuse treatment referrals, and mental health resources. The office also coordinates with federal courts across the Western District of Texas, which includes 68 counties.
Bexar County Probation Department Overview
The Bexar County Probation Department manages both adult and juvenile supervision under one unified system. Its primary administrative office is located at 301 East Mitchell Street, San Antonio, TX 78210. The adult probation intake office operates from 207 North Comal Street, inside the County Justice Center, and can be contacted at (210) 335‑7200. Juvenile services are based at the same East Mitchell location, with a dedicated line at (210) 335‑7500.
Over 150 probation officers and 300 community-supervision staff serve more than 6,300 individuals across adult and juvenile caseloads. The department conducts risk assessments using validated tools to determine supervision levels, monitors electronic ankle bracelets for high-risk clients, and enforces court-ordered treatment programs for substance use, anger management, and domestic violence.
Restorative justice initiatives are a key focus, including victim-offender mediation, community service coordination, and restitution collection. In recent years, the department has emphasized mental health support, with specialized units addressing trauma, addiction, and behavioral health needs.
Leadership and Organizational Structure
Chief Probation Officer Jill L. Mata leads the Bexar County Probation Department. She oversees a leadership team including Deputy Chief Maricela I. Morales (Intervention & Education), Deputy Chief Carlos Zuniga (Institutional Services), Deputy Chief Karl Johnson (Field Probation & Court Services), and Deputy Chief Dr. Jeannie Von Stultz (Mental Health Services). Finance and Administration are managed by Geno Brabham.
This structure ensures specialized attention to different aspects of probation work. The Intervention & Education division focuses on prevention programs and school-based outreach. Institutional Services coordinates with jails and state prisons for smooth transitions. Field Probation handles day-to-day supervision, while Mental Health Services provides counseling and crisis intervention.
Each deputy chief manages regional teams across Bexar County, ensuring consistent service delivery in urban and suburban areas. Regular training sessions keep staff updated on best practices in risk assessment, de-escalation techniques, and cultural competency.
Gang Unit and High-Risk Supervision
The Gang Unit operates from 401 South Frio Street, San Antonio, TX 78207, and can be reached at (210) 207‑7357. This specialized team focuses on adult offenders with confirmed gang affiliations who pose elevated public safety risks. Officers use intelligence-led strategies, frequent home visits, and collaboration with local law enforcement to monitor activity and prevent violence.
High-risk supervision includes daily check-ins, random drug testing, curfew enforcement, and GPS tracking where appropriate. The unit works closely with the San Antonio Police Department and sheriff’s office to share information and respond quickly to potential threats.
Success in this unit is measured not just by compliance rates but by reductions in recidivism and gang-related incidents. Officers also connect clients with job training and education programs to disrupt cycles of criminal behavior.
Juvenile Probation Services
The Juvenile Probation Department, located at 301 East Mitchell Street, San Antonio, TX 78210, supervises approximately 2,300 youth annually. Services include intake processing, court report preparation, family counseling, and educational support. The main contact number is (210) 335‑7500.
Officers assess each case using age-appropriate risk tools that consider family dynamics, school performance, peer influences, and mental health. Low-risk youth may participate in diversion programs that avoid formal court involvement, while higher-risk cases receive structured supervision with weekly meetings and skill-building workshops.
Restorative justice is central to juvenile operations. Programs include victim impact panels, community service projects, and peer mediation. The goal is accountability without unnecessary incarceration, promoting long-term positive outcomes.
Parole and Re-Entry Support
The District Parole Office is located at 2902 Northeast Loop 410, San Antonio, TX 78218. It can be reached at (210) 564‑3700. This office assists individuals transitioning from state prison back into the community by creating individualized re-entry plans.
Services include housing assistance, employment referrals, substance abuse treatment enrollment, and connection to medical care. Parole officers conduct regular home visits and drug screenings to ensure compliance with release conditions.
The office partners with nonprofits, faith-based groups, and workforce development agencies to expand opportunities for successful reintegration. Data shows that participants in structured re-entry programs have lower re-arrest rates compared to those released without support.
Community Supervision and Corrections Department (CSCD)
Bexar County’s Community Supervision & Corrections Department (CSCD) employs around 300 community-supervision officers, 50 assistant supervisors, and 25 senior supervisors, supported by over 200 administrative staff. In fiscal year 2012, the department collected roughly $7 million in supervision fees, recorded 12,350 community-service hours, processed 3,280 restitution payments, and saw 1,120 successful completions of court-ordered treatment programs.
While financial data is older, operational practices remain current. The CSCD uses evidence-based practices to reduce recidivism, including cognitive behavioral interventions, motivational interviewing, and trauma-informed care.
Officers receive ongoing training in de-escalation, implicit bias, and crisis response. The department also maintains a 24-hour hotline for emergencies and urgent reporting.
Key Contact Numbers and Hours
For quick reference, here are essential contact points:
- Federal Probation (Western District): (210) 472‑6590 | 262 West Nueva St, Suite 1‑100 | Mon–Fri, 7:30 a.m.–5:30 p.m.
- Bexar County Adult Probation: (210) 335‑7200 | 207 North Comal St
- Bexar County Juvenile Probation: (210) 335‑7500 | 301 East Mitchell St
- Gang Unit: (210) 207‑7357 | 401 South Frio St
- Parole Office: (210) 564‑3700 | 2902 NE Loop 410
- County Jail: (210) 335‑6000
- Sheriff’s Department: (210) 335‑6010
- Crime Stoppers: (210) 224‑7867
All offices operate during standard business hours unless noted. Emergency contacts are available 24/7 through the main county line.
Services Provided by San Antonio Probation Offices
Both federal and county probation offices offer a range of services designed to promote compliance, rehabilitation, and public safety. These include:
- Pre-sentence investigation reports for judges
- Risk and needs assessments
- Supervised release monitoring
- Drug and alcohol testing
- Electronic monitoring (ankle bracelets)
- Court-ordered treatment referrals
- Restitution and fee collection
- Community service coordination
- Victim notification and support
- Re-entry planning and employment assistance
Officers use structured checklists and digital case management systems to track progress and ensure accountability. Clients receive written supervision plans outlining expectations, consequences for violations, and steps toward successful completion.
How to Contact the Right Office
If you’re unsure which office to reach, start with the Bexar County main line at (210) 335‑7500. Staff can direct you to adult, juvenile, parole, or federal probation as needed. For federal matters, call (210) 472‑6590 directly.
When calling, have your case number, full name, date of birth, and court details ready. This helps officers locate your file quickly. Walk-in visits are accepted at all locations, but appointments are recommended for complex issues.
Language assistance is available. Both Spanish and English interpreters support communication, and written materials are provided in multiple languages upon request.
Frequently Asked Questions About San Antonio Probation Offices
People often have questions about probation processes, rights, and responsibilities. Below are common inquiries with clear, factual answers based on current policies and procedures in Bexar County and the Western District of Texas.
What happens during a probation check-in?
During a check-in, a probation officer reviews your compliance with court-ordered conditions. This may include verifying employment, confirming attendance at counseling, checking for new arrests, and conducting drug tests. Officers may ask for pay stubs, treatment records, or school reports. The meeting usually lasts 15–30 minutes and occurs at the probation office, your home, or your workplace. Failure to attend can result in a violation. Always bring required documents and be honest about any challenges you’re facing. Officers can connect you with resources if you’re struggling with housing, jobs, or treatment.
Can my probation officer search my home?
Yes, under most probation agreements, officers have the legal right to conduct unannounced home visits and searches without a warrant. This authority comes from the conditions of supervision set by the court. The search must relate to probation compliance—such as looking for illegal drugs, weapons, or prohibited items. Officers cannot search unrelated areas like locked personal safes without cause. If you believe a search was improper, you can discuss it with your attorney or file a complaint through the department’s internal review process. Knowing your rights helps you stay informed while cooperating with supervision requirements.
How do I request a probation modification?
To request a change to your probation terms—such as reduced reporting, travel permission, or treatment adjustments—submit a written request to your probation officer. Include the reason for the change and supporting evidence, like a job offer, medical note, or school schedule. The officer reviews your file and may recommend the change to the judge. The court then holds a hearing where you, your attorney, and the prosecutor can speak. Judges consider public safety, compliance history, and the purpose of the original sentence. Approval isn’t guaranteed, but clear documentation improves your chances. Always continue following current rules while waiting for a decision.
What is the difference between probation and parole in San Antonio?
Probation is a court-ordered sentence that allows someone to stay in the community instead of going to jail, usually after a conviction. Parole is early release from prison, granted by a state board, with conditions similar to probation. In San Antonio, probation is managed by Bexar County for state cases and the U.S. Probation Office for federal cases. Parole is handled by the Texas Department of Criminal Justice and the local parole office on NE Loop 410. Both require regular check-ins, drug tests, and compliance with rules, but parole often involves more intensive monitoring due to the higher risk profile of individuals released from prison. Understanding which status applies to you ensures you contact the correct agency.
How can family members support someone on probation?
Family can help by encouraging compliance, attending counseling sessions when invited, and providing stable housing and transportation. Avoid lying for the person or hiding violations, as this can lead to legal trouble for you and extended supervision for them. Instead, communicate openly with the probation officer if safety or serious issues arise. Many offices offer family support groups or educational workshops. In Bexar County, the Intervention & Education division provides resources for relatives affected by a loved one’s involvement in the justice system. Support works best when it’s honest, consistent, and focused on long-term success.
What should I do if I miss a probation appointment?
Contact your probation officer immediately by phone or in person. Explain the reason honestly—illness, work conflict, or transportation issues are common. Most offices allow one missed appointment with a valid excuse, but repeated absences trigger violations. Bring documentation if possible, like a doctor’s note. If you’re at risk of missing future meetings, ask about alternative arrangements such as phone check-ins or rescheduling. Ignoring the problem increases the chance of a warrant being issued. Prompt communication shows responsibility and can prevent escalation.
Are probation records public in Texas?
Probation records are generally not public but are accessible to law enforcement, courts, and certain government agencies. Employers, landlords, or background check companies cannot view them without a court order or your written consent. However, the fact that someone is on probation may become known if they appear in court or are arrested. Bexar County and federal offices protect privacy under state and federal law, but transparency is required in cases involving public safety or victim notification. If you believe your records were improperly disclosed, you can file a complaint with the probation department or seek legal advice.
Official Resources and Direct Links
For the most accurate and updated information, use these official sources:
- United States Courts – Western District of Texas: https://www.txwp.uscourts.gov/
- Bexar County Probation Services: https://www.bexar.org/1518/Probation-Services
- Juvenile Probation Department: https://www.bexar.org/1360/Juvenile-Probation
- Community Supervision & Corrections: https://www.bexar.org/501/Community-Supervision-Corrections-Depart
Phone: (210) 335‑7500 (Bexar County Main) | (210) 472‑6590 (Federal Probation) Visiting Hours: Monday–Friday, 7:30 a.m.–5:30 p.m. Central Time Address: 262 West Nueva Street, Suite 1‑100, San Antonio, TX 78207 (Federal) 301 East Mitchell Street, San Antonio, TX 78210 (County)